Client Testimonials

Single Family Home Sale

We cannot say enough good things about Joy, and how honest, professional, creative, energetic, soulful... we could go on and on. Her constant communication w/ me from our pre-listing date to well past post escrow closure is a testament to her spirit and commitment to provide her Best Service and Outcome possible for both we, the sellers, and the buyer which she also represented. In an unprecedented time of both COVID, and the hyper busy real estate and Escrow market in Hawaii (and the mainland), nothing could stall or stop her energizer bunny spirit... her multiple email timestamps (starting at 4-5 AM) each week on updates, showing dates, docusigns/escrow commitments (with her great team/assistants/escrow company association, sub-contractors, etc.) phone calls, etc: She never missed a beat, while also Showing/Negotiating/ AND Selling multiple other much sought after properties on Kauai at the same time!!! You get the drift: a truly amazing woman, individual, and spiritual human being... We together created together and negotiated a contract w/ the buyers for timelines, deposit dates, and commitments by all, based on honesty, faith in and goodwill to all, that few in this industry have ever seen. A new paradigm? Quite possibly... it gives hope that very good things can come from honest hard work and good intentions for all. Joy has the mana as we say in Hawaii, and lives it to the max in her daily life. Oh: did i mention she continued to put little pieces to a somewhat challenging couple situations in the back half of escrow, and we all came together and grateful at escrow closure... Full price delivered for our beloved Kehalani (Breath of Heaven) property and hale on a world renown waterfall in Kilauea... her name says it all... as Joy and Gratefulness is what she brought into ALL of our hearts. Mahalo Ke Akua... Mahalo Nui Loa Joy =)

Jill

I worked with Tim as a Realtor for 10 years. He works hard for his clients and can get “the deal” done!

Vicke

Tim helped us buy and sell 3 Homes in CA. He worked hard for us each time to get us the Best Deal. He was always available
when we needed him. You Can't go wrong with Tim Ross!

Jess

Joy is wonderful to work with. She worked really hard for me to get a home that suited my family. She’s smart, easy to communicate with, and trustworthy. I’d recommend her to anyone looking to buy or sell a home.

"Tim Never Let Me Down"

My experience selling my house with Agent Tim Ross was very positive. Between open houses and advertising, Tim never let me down. I always recommend to my friends when they are thinking of selling their home or looking for a new one. We were always on the "same page" during the process and Tim did a great job in finding me a new house as well. I feel very comfortable recommending Tim Ross for someone's realtor.

Bonnie

Joyce was a pleasure to work with in purchasing a property on Kauai. She not only helped us secure a property of our dreams she also offered other options in the same price range. She went above and beyond even checking on things after a storm. Joyce was also just excellent in communicating everything with us. I couldn't recommend her enough!

Nancy R.

Joyce is a joy, a one-of-a-kind realtor and human being. Not only was she extremely professional, knowledgeable, and timely in following up on important matters, she was keenly sensitive to our needs and communication styles. From the onset, I felt I was working with a sister, someone who genuinely cares about the best interest of my husband and me. Contrary to all I have heard in my life about the suspicious and/or greedy tendencies of realtors, I was left with quite the opposite feeling. Joyce approached the challenges of our sale in a patient, honest, creative, and positive manner. If you are looking for a realtor who knows her stuff, negotiates intelligently and assertively, finds ways to uplift you when issues seem stressful, genuinely cares about you, and is tons of fun to work with, I’d highly recommend you consider Joyce.

Terry

Joyce went above and beyond the call of duty to get us into this home that we purchased. There were many obstacles during the purchase process. When the first lender would not fund Joyce found us another lender and when that lender fell through she reached out even further and found us yet another lender that finally funded. I strongly recommend Joyce for all your real estate needs as she knows what she is doing. She is very resourceful and doesn't give up when things seem impossible. Joyce's knowledge and tenacity were paramount and it is because of her commitment and hard work that we finally secured this property.

Carol

Tim is exactly what I needed in a real estate agent: Someone who is knowledgeable, professional, and personable. Originally, I attempted to buy a short sale house in Eureka, CA, while living in Seattle, WA. After waiting five months, Tim found a better house for less money. In addition, Tim gladly and easily accommodated any and all personal communication problems I encountered looking at and buying a home from out state, online. I never had any problems with Tim regarding any steps in the process -- from finding the right home to the closing. I always enjoyed my dealings with such a personable professional. Thanks, Tim!

Natalie

Tim is a knowledgeable, compassionate professional who always goes the extra mile to be sure his clients are fully satisfied.

"Quickly Put Me at Ease"

Working with Tim was an absolute pleasure. This was my 1st experience buying a home and quite honestly, I was terrified in the beginning, but Tim quickly put me at ease and guided me though every step; from looking at multiple homes, to filling out the mountains of paperwork and everything in between. Thanks to Tim, I found the home of my dreams and I could not be more satisfied with all that he did for me and my family!

Mike

Joyce helped us find the perfect condo for our vacation home on Kauai. She was responsive and available during our limited window to view properties, helped us identify a variety of options, and was very knowledgeable of the strengths and weaknesses of properties on Kauai. We would not hesitate to use Joyce again!

Hulman

Joyce was extremely responsive and quick to process paperwork and get things done. When others were not doing what they were supposed to, Joyce made sure they performed. Since I live in Connecticut and selling the property as an executor without knowing anything about the property, these qualities were essential.

Sara

He is of good character, hardworking, practical, realistic and positive--would be a pleasure to work with him.

Heidi

As a loan officer I’ve worked with Tim many times over the last 10+ years. He understands the business, gets the job done while
looking out for his clients needs. If I was looking to purchase in Kauai I’d work with Tim.

Annalise

Tim is such a professional. Caring and knowledgeable, you couldn’t be in better hands!

"Count Ourselves Lucky"

Tim Ross was patient, informative and friendly throughout our entire home buying experience. Tim worked with us through multiple offers/escrows, all of which did not pan out for various reasons, for over a year and a half. During this time his guidance and advise were invaluable and he acted with our best interests in mind. In 2013, we became homeowners with Tim Ross's help and we count ourselves lucky to have had him as our realtor.

Shashi

Tim is an excellent agent! He understands the local politics and regulations. He gave us sound advise throughout the process of selling our home and is very trustworthy. He was also a huge help once we left the area and still had the house on the market. He took care of a multitude of details until the deal was done. I would recommend him highly!